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Patient Centricity: Better Solutions For (and With) Patients
Patient centricity is the act of designing a service|solution around patients. More & more companies are doing this, but there is still a long way to go.
Patient centricity was the focus of the 15th annual eyeforpharma Patient Summit USA held in Philadelphia on October 23–24, 2018. The conference sought to shed light on the importance of patient insights for businesses and design values for companies.
At the conference, Accenture and eyeforpharma both agreed that the health care system is making some progress in this regard. However, according to the National Health Council, there are still challenges that remain to make patient centricity a necessity rather than a contingency.
This conference featured numerous panels and presentations that addressed the topic of patient centricity from different angles. Several common themes emerged.
What is patient centricity?
Patient centricity is officially defined as the process of designing a service or solution around the patient (1). The push for increased patient engagement within healthcare aligns with the term “patient centricity.”
